Payment Option

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Wallet

Change

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Debit Card

Add New Card

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Bank

Edit Details

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Paystack

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Single Use Account Number

What are your customer service hours?

Our customer service team is available 8am - 10pm daily.

Contact Information

All Questions

What if I'm not satisfied with my order?

Contact our customer support within 30 minutes of receiving your order. We'll review your complaint and provide appropriate compensation or replacement.

Complaints & Resolution

All Questions

How can I reach customer support?

You can reach us through:
In-app chat support
Email: hello@500chow.com
Phone: 09021077210
Direct Message on Social media: @500chow

Contact Information

All Questions

Why am I being charged a delivery fee for my first order?

Free delivery applies on only your first order via our app if your order is above N3000 and you apply the applicable coupon code “FIRSTCHOWER”. If the issue persists, kindly reach out to our customer support team for assistance.

Promotions & Rewards

All Questions

How long does it take to resolve complaints?

We aim to resolve all complaints within 24 hours of receiving them.

Complaints & Resolution

All Questions

How do I use a promotional code?

Enter your promotional code in the designated field during checkout, before selecting your payment method.

Promotions & Rewards

All Questions

How do you protect my personal information?

We employ strict data protection measures and never share your personal information with third parties without your consent. Read our Privacy Policy for detailed information.

Security

All Questions

Do you have a loyalty program?

Yes, you earn points on every order which can be redeemed for discounts or on future orders.

Promotions & Rewards

All Questions

How do I report a bug or suggest a feature?

Email us at hello@500chow.com

Technical Support

All Questions

Is my payment information secure?

Yes, we use industry-standard encryption for all payment transactions. We don't store your card details - they're securely processed by our payment partners.

Security

All Questions

The app is not working properly. What should I do?

Try these steps:

Ensure your app is updated to the latest version
Check your internet connection
Restart the app If issues persist, contact our customer support team.
- ‍

Technical Support

All Questions

How often do you update your menu?

We regularly update our menu to include seasonal specialties while maintaining our popular standard offerings.

Food & Menu

All Questions

Can I customize my order?

Yes, many of our dishes allow customization. Look for the "How would you like your meal?" option when selecting your meal.

Food & Menu

All Questions

Do you cater to dietary restrictions?

Yes, each meal listing includes allergen information and dietary details. You can also add specific dietary requirements in the order notes.

Food & Menu

All Questions

Are your portion sizes standardized?

Yes, we maintain standard portions for all our meals. Bowls and Platter options are precisely measured to serve groups of specific sizes.

Food & Menu

All Questions

Do you deliver to any location in Lagos mainland?

We're expanding to the mainland soon! Join our waitlist to be notified as soon as we launch. Join the Waitlist

Delivery

All Questions

What locations do you deliver to?

We currently deliver to areas within the Lagos Island axis, including Lekki Phase 1 & 2, Victoria Island, Ikoyi, Marina, Chevron, VGC, Ikota, and Eleganza.

Delivery

All Questions

How long does delivery take?

It takes 30 minutes for orders within a 3km radius of our fulfillment center.

Delivery

All Questions

What happens if the dispatcher cannot reach me during delivery?

If our dispatcher arrives at your delivery location and cannot reach you:

They will attempt to call you three times over a 10-minute period
If unsuccessful, they will wait at the delivery location for an additional 5 minutes
If still unable to reach you, the dispatcher will initiate our return process
You will receive an SMS notification about the failed delivery attempt
The order will be marked as "Delivery Failed - Customer Unavailable"
Our customer service team will contact you to arrange a redelivery with an additional delivery fee

Please note that as food items are already prepared and cannot be resold, we do not provide refunds for orders where delivery fails due to customer unavailability. To avoid such situations, please ensure:

Your phone is switched on and accessible
You've provided accurate contact details
You've added alternative contact numbers in the delivery notes if needed

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Delivery

All Questions

What if I'm not available to receive my order?

Please provide alternative delivery instructions in the "Delivery Notes" section during checkout. You can also authorise someone else to receive the order on your behalf.

Delivery

All Questions

Can I withdraw from my wallet?

No, you can only use your wallet balance to make payments for orders through our app.

Payment & Wallet

All Questions

How can I track my order?

Once your order is confirmed, you can track its status in real-time through the "Orders" section in the app.

Delivery

All Questions

What happens if my payment fails?

If your payment fails, the order won't be processed. You can try again with the same or different payment method. If money was deducted despite the failure, it will be automatically refunded within 48 hours. You may contact your bank if the money is not automatically refunded.

Payment & Wallet

All Questions

How long does it take for wallet funding to reflect?

Instantly.

Payment & Wallet

All Questions

I have funded my wallet but noticed you do not deliver to my location. How do I get my money back?

Please contact our customer support team with your payment receipt, location, and contact details.

Payment & Wallet

All Questions

What happens if my payment was successful but not confirmed?

Please allow some time and confirm with your bank that the transaction was successful. If the issue persists after a few minutes, kindly contact our customer support team and provide your payment details. We’ll assist you right away.

Payment & Wallet

All Questions

Is there a minimum amount for wallet funding?

No, you can fund your wallet with any amount.

Payment & Wallet

All Questions

How do I fund my 500chow wallet?

You can fund your wallet using Bank Transfer or a Debit/ Credit Card. Go to your profile on the app, select “Fund Wallet” and follow the instructions.

Payment & Wallet

All Questions

Is there a minimum order amount?

No, except you are using a free delivery voucher. Minimum order amount for orders covered by a free delivery voucher code is 3,000 Naira.

Ordering

All Questions

What payment methods are accepted?

We accept: Debit/Credit Cards, Bank Transfers and 500chow Wallet

Payment & Wallet

All Questions

Why was my order canceled or not delivered?

There could be several reasons for this, such as being outside our delivery area, our rider being unable to reach you at the delivery address, or an unforeseen circumstance. You can contact our customer support team with your order number for more details.

Ordering

All Questions

How do I modify or cancel my order?

Reach out to our customer support team within 5 minutes of placing an order if you want to cancel or modify it. Refunds for cancelled orders will be made to your 500chow wallet and the money can be used to pay for future orders.

Ordering

All Questions

How can I reset my password?

Click on "Forgot Password" on the login screen. Enter your registered email address, and we'll send you instructions to reset your password.

Account and Registration

All Questions

How do I change my address on your app?

At the top of the home page in the app, select the dropdown next to the address icon. Then, choose 'Add a new location' and enter your preferred delivery address.

Account and Registration

All Questions

I am not receiving the code to complete my registration

Refresh your app and ensure you've entered the correct email address or mobile number. If the issue persists, please contact our customer support team with the email address and mobile number you used during registration, and we'll assist you with the resolution.

Account and Registration

All Questions

Can I schedule an order in advance?

Yes, you can schedule orders up to 30 days in advance. Simply select “Schedule for Later” on the Checkout page and select your desired delivery date and time.

Ordering

All Questions

Can I have multiple accounts?

No, we recommend maintaining only one account per user to ensure proper tracking of your order history, wallet balance, and rewards.

Account and Registration

All Questions

How do I create a 500chow account?

Download the 500chow app from your device's app store, click on "Sign Up," and follow the registration process. You'll need to provide your name, email address, phone number, and create a password.

Account and Registration

All Questions

How do I use a promotional code?

Enter your promotional code in the designated field during checkout, before selecting your payment method.

Chairman Basmati Chow

N32,000

1

Chairman Basmati Chow

N32,000

1

Chairman Basmati Chow

N32,000

1

Delivery Address

36a Rasheed Alaba Williams Street, Lekki Ph...

Delivery Type

Express Delivery

Standard Delivery

Scheduled Delivery

Recipient address

Richard Akinyele

+2348105362718

Add Paper Bag (₦250)?

Yes

No

Add Note

Discount Code

Subtotal

₦1,542,956.00

Discount

₦0.00

Delivery Fee

₦2,956.00

Total

₦1,542,956.00

Who's Paying?

Myself

Someone Else

Payment Option

Wallet

Debit Card

Bank

Paystack

Single Use Account Number

Chairman Basmati Chow

Delicious jollof rice. Best served with any choice of protein & sides

Jollof rice, Plantain, Fanta, Turkey, Bag

30 - 40 mins

₦32,000

1

(Required)

Plantain

+ ₦750

Plantain

+ ₦750

Plantain

+ ₦750

Plantain

+ ₦750

FAQs

What are your customer service hours?

Contact Information

All Questions

What if I'm not satisfied with my order?

Complaints & Resolution

All Questions

How can I reach customer support?

Contact Information

All Questions

Why am I being charged a delivery fee for my first order?

Promotions & Rewards

All Questions

How long does it take to resolve complaints?

Complaints & Resolution

All Questions

How do I use a promotional code?

Promotions & Rewards

All Questions

How do you protect my personal information?

Security

All Questions

Do you have a loyalty program?

Promotions & Rewards

All Questions

Delicious jollof rice. Best served with any choice of
protein & sides